How many times have been on a website and have questions about a product or specific details only to go to the “contact us” page and see that there is no contact phone number or email and the only thing you want to do is talk to a real live human to get your questions answered?

It’s a rarity in customer service these days, but it doesn’t have to be with functions like support chat, which let customers know when a representative is online and ready to help them. LiveHuman is a simple button on the site that appears after a line of HTML is added to the site’s code and in addition to allowing chat conversations, it records useful information on visitors such as location, referring site, time on the site, and so on and stores the information for up to two months.

LiveHuman also includes unique features, such as the ability to customize any HTML element like animated pictures and video clips, to make it aesthetically pleasing and targeted towards specific customers.

For all the functionality that LiveHuman provides, the $13 per month per operator yearly contract is a steal. The company has been providing the service since 2003 and has it down to a science, so not only is the support chat cheap and easy to use, it is also reliable.

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